At lalanalgene, we value your trust and aim to make the refund process simple, fair, and transparent. Please review our policy below to understand how refunds are handled.
1. Refund Eligibility
- Refunds are available for eligible returns received within 180 calendar days of delivery.
- Items must be unused, undamaged, and in their original packaging with all tags attached.
- Proof of purchase (order confirmation or receipt) is required.
- Customized or discounted products are non-refundable unless defective or shipped in error.
2. Refund Process
After receiving and inspecting your returned item, we will notify you by email regarding refund approval or rejection.
- Approved refunds will be processed within 5 business days and credited to your original payment method.
- Replacements will be shipped promptly if stock is available.
- Original shipping fees are non-refundable unless the return is due to our error or a defective product.
3. Non-Refundable Situations
- Products showing signs of wear or damage not caused by manufacturing defects.
- Items returned without prior authorization.
- Packages lost in transit without valid tracking proof.
- Orders with incorrect details provided by the customer (e.g., address typos).
4. Timeframe for Refunds
Refunds typically appear in your bank or PayPal account within 5 business days after processing, depending on your payment provider’s policies.
5. Contact & Support
If you have any questions regarding your refund status or need further clarification, contact us at support@lalanalgene.com.
Customer Service Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
Thank you for shopping with lalanalgene. Your satisfaction is our top priority, and we are committed to making every refund experience smooth and transparent.