At lalanalgene, we prioritize customer satisfaction and ensure a clear and transparent return process. Please review our return policy below before initiating a return.
1. Eligibility
- Returns are accepted within 180 calendar days from the date of delivery.
- Items must be in original, unused condition with all tags, labels, and packaging intact.
- A valid proof of purchase (order confirmation or receipt) is required.
- Customized or sale items are non-returnable unless defective or incorrect.
2. How to Initiate a Return
To start a return, please contact our customer service team through the Contact Us page or via email at support@lalanalgene.com. Provide the following details:
- Full name on the order
- Order number
- Reason for return
- Photos (if the item is defective or incorrect)
- Your preference: refund or replacement
We will respond within 1–2 business days with return authorization and further instructions.
3. Return Shipping
- Returns caused by product defects or fulfillment errors are eligible for free return shipping.
- For all other returns (e.g., size issues or change of mind), customers are responsible for return shipping costs.
4. Return Process
Once your return request is approved:
- Send the product to the return address provided in our confirmation email.
- Include a printed copy of your order confirmation or invoice.
- Use a trackable shipping method and share the tracking number with our team.
Note: We are not responsible for packages lost in transit without proof of delivery.
5. Exclusions & Responsibilities
- We do not accept returns caused by user error (e.g., wrong item ordered, incorrect image uploaded).
- Returns sent without prior approval may be delayed or rejected.
- Items not meeting our return conditions may not be accepted.
6. Support & Contact
If you need assistance, please contact our support team through our website or via email at support@lalanalgene.com.
Customer Service Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)
Thank you for shopping with lalanalgene. We are committed to resolving all return-related concerns with fairness and transparency.