Thank you for shopping with lalanalgene. We’re committed to making your experience smooth, transparent, and reliable. This Shipping Policy outlines everything you need to know about how and when your order will reach your doorstep.
1. Shipping Coverage
At this time, we only offer shipping within the 48 contiguous United States. Unfortunately, we do not ship to:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO/DPO military addresses
- International locations outside the U.S.
We hope to expand our shipping network in the future. Please check back for updates or contact us for specific inquiries.
2. Trusted Shipping Partners
We rely on leading logistics providers to deliver your packages safely and on time. Depending on your shipping destination and the items in your order, we may use one or more of the following carriers:
- USPS (United States Postal Service)
- DHL
- EMS
- Local courier partners
Our system selects the most appropriate carrier to ensure timely and reliable delivery. At this time, we do not support customer-selected carriers.
3. Order Processing Schedule
All orders are processed during our standard business hours:
- Monday – Friday: 9:00 AM – 6:30 PM (EST)
- Orders placed after 5:00 PM EST are processed the next business day
- We are closed on weekends and U.S. federal holidays
Observed Holidays
We do not process or ship orders on the following holidays:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
4. Shipping Methods & Delivery Estimates
The total time to receive your order includes both the time to prepare and pack your order, and the transit time once it leaves our warehouse. While we strive for accuracy, delivery timelines are estimated and not guaranteed.
Total Delivery Time = Processing Time + Transit Time
| Shipping Option | Processing Time | Transit Time | Estimated Cost | Fulfillment Days |
|---|---|---|---|---|
| Standard Shipping | 1–3 business days | 10–20 business days | $4.99 | Mon–Fri |
| Expedited Shipping | 1–2 business days | 7–15 business days | $19.99 | Mon–Fri |
High-volume periods (e.g., holidays, sales) may affect both processing and shipping times. We appreciate your patience during these times.
5. Shipment Confirmation & Tracking
As soon as your order is shipped, you’ll receive an email containing your tracking number. Please allow 1–3 business days for the tracking status to update. You may also track your package directly through the carrier’s website.
If tracking information is missing or hasn’t updated after 7 business days, please reach out to us so we can investigate.
6. Custom & Personalized Orders
Customized or made-to-order products may require additional handling time. Depending on the complexity of your request, please allow up to 3–7 extra business days before shipment.
Estimated delivery for personalized items will be reflected at checkout or confirmed via email post-purchase.
7. Address Accuracy & Delivery Responsibility
We strongly advise reviewing your shipping information before placing your order. lalanalgene is not responsible for delivery issues caused by:
- Incorrect or incomplete addresses
- Packages lost or delayed due to address errors
- Changes requested after the order has shipped
If your package is returned to us due to address issues, we can reship it for you—however, you will be responsible for paying the additional shipping cost.
8. Delivery Delays & External Factors
Delivery timelines may be affected by unforeseen factors such as:
- Weather disruptions
- Courier delays
- Public holidays
- High seasonal volume
- Health or safety regulations
While we do everything possible to deliver on time, we are not liable for delays once the order has been handed to the shipping carrier.
9. Lost or Stolen Packages
If the carrier marks a package as “delivered” but you have not received it, please first check with neighbors or your local post office. If the issue persists, contact us at support@lalanalgene.com. We will work with the carrier to locate your package and assist with a solution.
Please note that if a package is lost due to incorrect address or theft after delivery confirmation, we cannot issue a refund or reshipment without further investigation.
10. Contact & Support
Our customer support team is ready to assist with any shipping-related inquiries. Feel free to contact us at:
- Email: support@lalanalgene.com
- Phone: +1 (414) 581-7743
- Hours: Monday to Friday, 9:00 AM – 6:30 PM (EST)
We value your trust and will do our best to ensure your order arrives smoothly and on time.
By placing an order with lalanalgene, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping Policy.